FAQ

Frequently asked questions

Is there a charge for using Pay with Charlie?

No, there is no charge for using the Pay with Charlie app.

Do I need an account to use Pay with Charlie?

No, you do not need an account to use the Pay with Charlie app.

How can I pay at the vending machine with Pay with Charlie?

Before you start the Pay with Charlie app, please make sure that you have an internet connection and Bluetooth enabled.

Step 1: Scan/tag the QR code on the vending machine or select one of the displayed vending machines in the app.

Step 2: Select your desired product at the vending machine.

Step 3: Select your desired payment method.

After the payment has been approved, you can remove your chosen product from the vending machine.

How does Pay with Charlie connect to the machine?

A connection to the vending machine is made via Bluetooth.

At which vending machines can I pay with Pay with Charlie?

Vending machines where you can pay with Pay with Charlie are marked with a Pay with Charlie sticker.

Are my data securely stored without an account?

The credit card details are encrypted and stored at the payment service provider.

What payment methods are available?

In the current version of the app, as payment methods can be used: Visa, Mastercard, Amex, ApplePay and GooglePay. Paypal, the possibility of topping up a Charlie prepaid credit, vouchers and Girocard will follow in a later version.

How do I add means of payment in the app?

In the lower right corner of the Pay with Charlie app, select an icon to open the menu.

Under the menu option Payment, you can choose the Payment method and add the means of payment by clicking on the plus sign.

How do I delete a credit card?

In the bottom right corner of the Pay with Charlie app, there is an icon that can be used to open the menu.

Under the menu option Payment, all inserted credit cards are visible. By swiping a credit card to the left, this credit card is deleted.